If you want to return any of the products that have a valid return policy in the first 100 days after your receipt of that particular product, then please follow the process detailed below for the product. Return shipping within India is free. You may cancel an order anytime prior to shipment.
o Mattress Returns: If you want to return your Mattress within the first 100 days after your receipt, please e-mail Centuary Mattress at firstname.lastname@example.org to arrange a return pick-up.
o The following conditions also apply to Product returns
§ Products must be in donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).
§ Products shipped outside of the India are not eligible for return.
§ Customers may return a maximum of two (2) of each particular Product per initial order, validated by a customer name or shipping address (i.e. please try a Product first—we are happy to send you more later!)
§ If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional 100-night trials on subsequent orders of that particular Product.
o Refund Mode and Duration:
Refunds will be made to the customer bank account details provided on official mail ID email@example.com , within 5 working days of receiving the refund request
o If your order is lost or damaged during the delivery process due to a fault of ours or of the logistics partner, we will employ our best efforts to work with you and the carrier to retrieve your shipment or to replace the damaged product.
When you place an order for Products through the Site, the Products will be shipped to the address you designate as the “Shipping Address” during the check-out process.